Privacy Policy

Kimberly-Clark Professional Privacy Policy

Last Updated: April 28, 2020

It is Kimberly-Clark Professional’s (“KCP”) policy to comply with all applicable privacy and data protection laws. As a global company, KCP has separate privacy policies for its international offices. KCP requires our family of companies to protect your personal information in accordance with local laws and our policies. Each KCP internet Site has a different purpose and features depending on the products and offerings within any given country. If additional or different disclosures are required with respect to a given Site and/or country we provide those disclosures on the Site itself or in a separate website privacy statement. Each individual disclosure or additional statements supplements and amends the policy set forth on this Site, but only with respect to the KCP internet Site on which it is posted.

Note: The following statement is only applicable to the United States and Canada.

This Site is owned, operated and maintained by KIMBERLY-CLARK CORPORATION ("Kimberly-Clark"). At Kimberly-Clark, we recognize that visitors to our Site may be concerned about the information they provide and how we treat that information. This Privacy Policy addresses those concerns. The purpose of the Kimberly-Clark Privacy Policy is to describe how the websites and mobile applications owned or operated by Kimberly-Clark collect, share, and secure information. Before you provide us with any personal information or otherwise browse our Site, you should read through this Privacy Policy completely and make sure that you are comfortable with our privacy practices. We may update the Privacy Policy from time to time, so please check in occasionally.

Information We Collect

We may obtain personal information about you when you visit our Site or use our mobile applications. The types of information we obtain include:

  • contact information, such as your name, postal address, email address, and telephone number;
  • account information, such as your username and password if you choose to create an account on the Site or mobile applications;
  • details about your product preferences;
  • information about your purchase history; geolocation information, if you choose to provide it when using our mobile applications;
  • device ID and internet protocol (“IP”) address; and
  • other information you choose to provide through the Site or our mobile applications.

In addition, when you visit our Site or mobile applications, we may obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server. Additional data may be collected though Google Analytics to help evaluate use of our Site and mobile applications. To learn more about Google Analytics and how to opt out, please

We may use these automated technologies on our Site or mobile applications to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our Site or mobile applications, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to our Site or mobile applications. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with our Site or mobile applications; (3) tailor the Site or mobile applications around your preferences; (4) measure the usability of our Site or mobile applications and the effectiveness of our communications; and (5) otherwise manage and enhance our services, and help ensure they are working properly.

Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.

In addition, you may connect with Kimberly-Clark or one of its websites through social networking websites, such as Facebook or Twitter. If you initiate such a process, such as by “Liking” a Kimberly-Clark product on Facebook, you will be allowing Facebook to provide us with information from your Facebook profile. Whenever submitting information on a social network website you should familiarize yourself with their privacy policy and practices. Kimberly-Clark is not responsible for the privacy practices of these third-party websites.

What We Do with Your Information

When you voluntarily sign up on this Site, we add your name, email address and street address to our mailing list.  If you decide that you do not want to receive commercial emails from us, you can Contact Us or click the “unsubscribe” link provided at the bottom of every commercial email.

Our Site sometimes includes notices of sweepstakes or other promotions we are conducting, and we may permit you to send your entry electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (i.e., to contact you if you're a winner).

How We Share Information

We may share information about you with third parties in certain circumstances including in the following situations:

Sharing Your Information with Service Providers. We may share information with companies or individuals that provide us with services. These services may include, among other things, helping us to provide services that you request, to create or maintain our databases, to research and analyze the people who request products, services, or information from us, to prepare and distribute communications, or to respond to inquiries.

Law Enforcement and Legal Process. We also may disclose personal information: (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; or (5) in connection with an investigation of suspected or actual illegal activity.

Blogs, Online Postings, and Testimonials. We may decide to allow users to share comments, postings, testimonials, or other information. If you choose to submit such information to us, the information that you submit may be available generally to the public. Information that you provide in these areas may be read, collected, and used by others who access them.

Business Transaction. We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

Interest-Based Advertising. Kimberly-Clark participates in interest-based (on-line behavior) advertising. This means that a third party may use technology, such as a cookie on your browser or a web beacon, to identify you on our website so that they can provide advertising about products and services tailored to your interest. You may see advertising on our website tailored to how you browse or shop, or you may see advertising for Kimberly-Clark products on other websites based on your browsing behavior across websites.

Security Measures

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use.

How to Contact Us

If you have any questions about our Privacy Policy, you can contact us at [email protected] or phone us by calling 1-888-525-8373 (on weekdays during 8 AM to 4 PM Central Standard Time). For postal mail, please write to us at:

2nd Floor, Tower 2, Wisma AmFIRST
Jalan SS7/15 (Jalan Stadium), Kelana Jaya
Petaling Jaya, Selangor, Malaysia 47301


Canada: 1-800-437-8979


Our Site is intended for a general audience and is not directed to children. We do not knowingly collect personal information online from children under the age of 13, or such other age as may be stipulated by applicable law.

Changes to the Privacy Policy

We reserve the right to modify or amend this policy at any time by posting the revised privacy policy on our Site.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the Site will not then work.